Customer service and after-sales service

Our team dedicated to customer service and after-sales service is made up of Kevin, Raphael, Maxime and Thomas , all RC model building enthusiasts who practice regularly and at a high level. They are at your disposal to answer all your questions by email or by telephone . With their expertise and experience, they are able to help you find the best solution to meet your needs.

Kevin is a high level competitor in 1/10 Motorcycle and Touring and has in-depth knowledge of these disciplines. Thomas, specialist in 1/8 thermal TTs , and Maxime, expert in 1/8 electric TTs , also practice at a high level and can answer all your questions with precision. Their passion for RC modeling allows them to effectively manage the after-sales service, whether returns or repairs.

At RC Team, we are proud to be able to count on a passionate and dedicated customer service and after-sales team, capable of answering all your questions and helping you find the best solution to meet your needs.

Logistics

At RC Team, we know that the speed of delivery is an essential element for you. That's why our logistics team, made up of Corentin, Marion, Elodie, Emilie, and Céline, works hard to ensure that all orders placed before 3 p.m. are shipped the same day. They also take great care in packaging your parcels to guarantee you a safe delivery.

We are proud to be able to count on such a dedicated and professional team to offer you a exceptional online shopping experienceThanks to their expertise and attention to detail, our logistics teams are able to meet all your delivery requirements, ensuring that you receive your orders quickly and in perfect condition.

Web

Our web team consists of Nicolas, Kevin, and Hélène, all of whom are world enthusiasts digital. They are responsible for management of our website, creating new product listings, making changes and improvements, and optimizing our website's search engine ranking to ensure you have the best possible online shopping experience. Kevin is also in charge of our social media, where he shares his expertise and knowledge on the RC modeling with our online community.

Administrative

Thomas handles accounting, asset and reimbursement management for your orders in the event of cancellation or return of goods. Its expertise ensures transparent and efficient management of financial transactions related to your online shopping experience. It works closely with other teams at RC Team to ensure that refunds and credits are processed quickly and transparently.