TERMS OF SALES
1. Identity of the Company
RC TEAM
SARL with capital of 5,000 euros
ZA of Pinay 2
42700 Firminy
481 854 594 RCS SAINT ETIENNE
2. Purpose
The purpose of these general conditions of sale is, on the one hand, to provide all legal information on the conditions and terms in which the company RC TEAM offers for sale the products presented on its site and proposes to contract, and On the other hand, to define the rights and obligations of the parties which apply, without restriction or reservations, to all sales of products offered on its website " www.rcteam.com " by the company RC TEAM.
RC TEAM reserves the right to modify these general conditions of sale at any time. The modifications are binding on users of the site as soon as they are put online and cannot apply to transactions previously concluded.
3. Buyer
These general conditions of sale are applicable to any Buyer meeting the conditions defined in this article.
The products on the site www.rcteam.com are offered for sale exclusively to Buyers with consumer status who are located in the following geographic territory:
Metropolitan France, Corsica, DOM TOM as well as in the member states of the European Union.
The Buyer, prior to placing his order, declares:
- That the purchase of products on www.rcteam.com is not directly related to its professional activity, and that it is limited to strictly non-professional use;
- Have full legal capacity allowing him to commit to these general conditions of sale.
4. Access to the site
The purchase of products offered by the company RC TEAM is made exclusively from the site “ www.rcteam.com ”.
Created by Axome Shopify agency https://www.axome.com/expertises/agence-shopify-plus-certifiee
5. Order
5.1 Product characteristics - Availability
In accordance with article L 111-1 of the Consumer Code, the Buyer can, prior to his order, read, on the website www.rcteam.com , the essential characteristics of the product(s) he wishes to order. .
The products presented on the site www.rcteam.com are subject to immediate availability in stock. Validation of the order guarantees the immediate availability of the product for delivery under the conditions of article 7.2.
5.2. Choice of products
The Buyer must familiarize himself with the products and their characteristics marketed by www.rcteam.com under his sole responsibility and according to his needs in order to choose the product(s) which are the subject of his order. In addition, the Buyer, knowing the equipment, configurations and others that he uses, is the sole judge of the compatibility of the products ordered with those used by him.
5.3. Formation of the contract - Acceptance of the general conditions of sale
The Buyer must provide, by creating a “customer account”, all the information necessary for processing their order as it appears on the site.
Among the different categories offered on the www.rcteam.com website (electric cars, radio, batteries, etc.), the Buyer selects one or more products that he plans to order by clicking on the “ADD TO” icon. BASKET » corresponding. The chosen product is added to the Buyer's basket.
The Buyer then clicks on “MY BASKET” and must check that the prices, volumes and quantities of the products offered for sale and appearing in the “BASKET” order summary correspond to their purchasing desire.
Once this is done, the Buyer clicks on “ORDER” to finalize their order and validates it by choosing the payment method.
Any order for a product offered for sale on the website www.rcteam.com implies full and complete acceptance of these general conditions of sale of the company RC TEAM, of which the Buyer acknowledges having read prior to his order by validating the corresponding check box.
The order is placed, after acceptance of the general conditions of sale, as soon as the Buyer has registered his order by clicking on the “ORDER” icon.
The Buyer's order is confirmed by www.rcteam.com , by email which the Buyer is recommended to keep on a paper or computer document.
6. Price
6.1. Applicable price
The sales prices of products online on the website www.rcteam.com , indicated in Euros, all taxes included, are those in force appearing on the site at the time of registration of the order form by the Buyer.
In the event of a blatant error in the price mentioned on the site which clearly does not correspond to the actual price, the company RC TEAM will inform the Buyer of the actual price actually applicable to the purchase of the product.
When the corrected price is higher than the displayed price, the Buyer will have the choice to cancel or maintain their order at the corrected price. When the corrected price is lower than the displayed price, RC TEAM will automatically apply the corrected price to the Buyer.
Prices do not include shipping costs (unless otherwise stated), invoiced in addition to the price of the products purchased depending on the amount of the order. Shipping costs will be indicated before the order is registered by the Buyer.
Prices include the 20% value added tax (VAT) in force in France.
The sale of products to the French Overseas Territories and non-EEC countries is made excluding taxes (0% VAT) on the site www.rcteam.com . VAT and other customs taxes applicable in these countries and departments will be recovered by the carrier upon delivery to the customer of the ordered goods.
The sales prices of the products may be modified by www.rcteam.com at any time and will be applicable to any order placed after the modification without the previous price being able to be claimed by the Buyer.
6.2 Payment of the price
The price is payable in cash, in full, on the day the order is placed by the Buyer. Any incomplete payment that does not correspond to the amount of the purchase will result in the cancellation of the order.
Collection of the entire amount of the order will be made by www.rcteam.com at the time of validation of the payment.
All orders are payable in euros.
To pay for his order, the Buyer has all the means of payment specified in the order form: bank card (credit card, Mastercard, Visa), Paypal, 3 times free of charge via Cetelem.
The Buyer guarantees to www.rcteam.com that he has the authorizations that may be necessary to use the payment method he has chosen, when registering the order form.
www.rcteam.com reserves the right to suspend or cancel any order and/or delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the Buyer, or in the event of a payment incident.
In the event of suspicion of fraud, www.rcteam.com reserves the right to request any proof of identity from the Buyer, to carry out any appropriate verification and/or to have payment made by transfer, subject to execution from the order to the satisfaction of these conditions.
7. Delivery and reception
7.1 General rules
The products will be delivered to the address indicated by the Buyer when ordering.
The invoice is made available to the Buyer on his customer account.
www.rcteam.com offers its customers delivery to their home or to a relay point network.
Failure to comply with the procedures set out below will result in no claim from the Buyer being accepted.
7.2. Delivery delay
The current delivery time consists of the order shipping time plus the transport time.
Products for which the order has been validated and confirmed are shipped within 24 working hours from the actual receipt of the price, with the exception of orders paid by cash on delivery.
Actual delivery times depend on the choice of transport mode made by the Buyer when ordering.
Average transport times from the www.rcteam.com depot are available on the “ Shipping ” page.
In the event of non-compliance with the current delivery time, the Buyer may, at his choice, either request cancellation of the sale under the conditions provided for in the second and third paragraphs of article L. 114-1 of the Code of consumption, or maintain your order.
7.3. Reception
We recommend that the Buyer refuse any damaged, opened or soiled package. He can, if he wishes and before signing the receipt slip, check the contents in the presence of the delivery person.
If in doubt, you are advised to refuse the package and report the incident to www.rcteam.com as quickly as possible.
Once the package has been accepted and received, no complaints will be possible with the carrier.
RC Team cannot be held responsible for products damaged or lost during transport.
7.4 Quality or Compliance Issues
In the event of delivery of a product that does not correspond to the order (damaged or non-compliant), complaints must be sent as quickly as possible to www.rcteam.com Customer Service by telephone or email.
They must include the Buyer's contact details, product references, reasons and supporting documents for the complaint. In this context, www.rcteam.com may ask the Buyer to send it the photographs and explanations necessary for rapid processing of complaints.
The return of the product in its original condition and packaging as well as all accessories guarantees the integrity of the material and proof of the cause of the complaint. Failing this, www.rcteam.com reserves the right to express any reservations regarding the complaint.
The costs of repatriating the non-compliant product are the responsibility of www.rcteam.com , except in the case where the returned or exchanged product does not correspond to the original declaration made by the Buyer.
Failure to comply with the procedure set out above, the Buyer will not be able to make any claim for non-conformity or apparent defect of the products delivered, the products then being deemed to be compliant and free from any apparent defect.
8. Right of withdrawal
The Buyer's withdrawal period is extended by www.rcteam.com to 30 days.
The products must be returned to www.rcteam.com in perfect resalable condition, in their original condition, with no trace of use and accompanied by the invoice or contact details of the Buyer and complete references of the order.
Batteries that have already been charged, vehicles that have been used (even 5 minutes) cannot be returned.
Likewise, if the product includes a warranty sheet or any other document to be completed, this must not be completed so that the Buyer can exercise his right of withdrawal.
Any product that is incomplete, damaged, damaged or whose original packaging has been damaged in such a way that the normal marketing of the product would be affected will not be refunded.
Any risk linked to the return of the product is the responsibility of the Buyer.
Exercising the right of withdrawal will give rise to a refund made by the means used by the Buyer when paying for the order, with the exception of payments by transfer which will be subject to a refund by transfer. bank as soon as the Buyer has communicated to www.rcteam.com his bank details (IBAN and BIC).
9. Warranty
The products supplied by RC Team benefit, in accordance with legal provisions:
- the legal guarantee of conformity,
- the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
- of the Manufacturer's warranty, depending on the products and brands concerned.
Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure and the Seller's warranty is limited to replacement. or the reimbursement of non-compliant or defective products.
The general conditions and the duration of the guarantee are available on the website www.rcteam.com in the “Return after-sales service” section. The Buyer will be deemed to have consulted and accepted them.
In the event that the instructions are not delivered with the product, and upon simple request from the consumer, www.rcteam.com will send the instructions in French or a link allowing access to them.
The product under warranty will be, at the manufacturer's option, exchanged or repaired.
www.rcteam.com guarantees the Buyer against hidden defects and defects. This guarantee applies provided that the defect is hidden, renders the product unfit for its intended use or significantly reduces its use; and exists on the date of acquisition, so that the Buyer would not have acquired it if he had known about it.
In any case, the guarantees do not cover:
- replacement of consumables,
- abnormal and non-compliant use of products,
- damage subject to specific mention in the item sheets,
- defects and their consequences due to the intervention of the Buyer or a third party,
- defects and their consequences linked to use not in accordance with the use for which the product is intended (professional, collective use, etc.)
10. Guarantee for professionals
Any purchase intended for professional use, such as resale or rental, will not benefit from the after-sales service guarantee offered by RC TEAM. By accepting these general conditions of sale, you acknowledge and accept that the after-sales service guarantee is not applicable to products purchased for commercial or rental purposes. This exclusion of warranty also applies to products used in the context of a professional activity, even if they were purchased for personal purposes.
RC TEAM assumes no responsibility for repairs, replacements or any other after-sales service for purchases intended for professional use. We therefore encourage you to take this clause into account before making a purchase in the context of a commercial or rental activity.
11. Liability
The products offered by www.rcteam.com comply with current French legislation.
The site www.rcteam.com cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and /or communications, or customer fault.
The site www.rcteam.com cannot be held responsible for any indirect damage which may arise due to the purchase of the products.
The total or partial impossibility of using the products, due in particular to an incompatibility of equipment cannot engage the responsibility of www.rcteam.com nor give rise to any compensation or reimbursement.
The site www.rcteam.com also contains information from third parties, and links to other websites. www.rcteam.com cannot under any circumstances be held responsible for any damages resulting from the use of, access to, or inability to use this third party information, nor from the content of other websites.
11. Intellectual property
The content of the site www.rcteam.com , these general conditions of sale, photographs, layouts, infographics, is the property of the company RC TEAM and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
12. Partial non-validity
If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will remain all their strength and reach.
13. Non-waiver
The fact for one of the parties not to take advantage of a failure by the other party to any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a waiver to the obligation in question.
14. Applicable law
Sales of products from the company www.rcteam.com are subject to French law.
15. Computing and Freedoms
Pursuant to Law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Buyer are necessary for the processing of their order and the preparation of invoices, in particular.
The Buyer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification and opposition with regard to information concerning him.
The information collected by www.rcteam.com during any order from the Buyer is necessary for the management of his order by www.rcteam.com which may transmit all or part of the information to its commercial partners after having obtained the agreement of the customer and having ensured the purpose of their use and destruction as soon as the commercial relationship ends.
As part of the fight against Internet fraud, information relating to the order and payment may be transmitted to persons authorized by law for verification.
When the Buyer's order is confirmed, its value is transmitted to the Google Analytics© service for statistical use without any personal data of the Buyer being transmitted.
16. Customer service and order tracking
For any information, the Buyer can contact Customer Service by telephone or email.
