Privacy policy

The personal data protection principles of RC TEAM

Your requests for changes to your personal data

  • As a user of the company's services RC TEAM you can modify your personal data from your customer account. 

  • If you wish to delete your customer account, you can also do so (please note that this action is irreversible, as you will lose access to your order history, loyalty points and promotional codes... However, you will be able to create a new customer account) from your customer account. 

  • It is possible to export your personal data from your customer account.

  • For any other request to access, obtain, rectify or delete your personal data, please contact us at contact our data protection department. 

Introduction

This page describes the principles by which RC TEAM collects various types of customer data. The elements described on this page are explained in detail in the data protection principles of RC TEAM.

This page also details the commitments made by RC TEAM in order to respect your privacy as much as possible.

Definitions

In order to avoid imprecise interpretation, here are a few points to help you understand the terms we use:

  • Personal data: any information relating to an identified or identifiable natural person. An "identifiable natural person" is one who can be identified, directly or indirectly.

  • Processing: any operation or set of operations which may or may not be performed upon personal data or sets of data by automated means (collection, recording, transmission, storage, keeping, retrieval, consultation, use, interconnection, segmentation, etc.).

Data controller

All processing of personal information communicated to RC TEAM is carried out under the responsibility of RC TEAM, ZA du Pinay 2 42700 Firminy, 48185459400043.

How do we collect information about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using the services of RC TEAM or by providing us with other information.

When you use the network and communication services of RC TEAM, network and communication services, for example by making a call or creating your customer account or sending an e-mail, identification data is stored in our systems for the use of the services.

When you visit RC TEAM websites, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may collect data on the basis of your consent.

We record customer service calls so that we can verify the actual discussion, if necessary.

We also collect data from potential customers when they take part in competitions, prize draws or customer events.

What data do we collect?

This data includes your last name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.

During Internet browsing, "measurement data" is collected using cookies. This data cannot be associated with an individual.

The customer information we collect helps us to personalize and continually improve your shopping experience on the services of RC TEAM. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our records and thus your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, to prevent or detect fraud or abuse of our website and to enable third parties to provide technical, logistical or other functions on our behalf.

List of the types of information we collect :

Information you give us

We collect and store all the information you communicate to us via our website or by other means. You may choose not to provide us with certain information, but this may limit your use of our services. We use the information you provide to respond to your requests, personalize your future purchases, improve our services and communicate with you.

Information collected automatically

Whenever you contact us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the website of RC TEAM or to advertisements and other content displayed on other websites by RC TEAM or on its behalf.

E-mail information

To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive confirmation of e-mails sent by RC TEAM that you have opened. If you do not wish to receive e-mail from us, simply notify us in your account.

How do we manage your information?

Please note that RC TEAM and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data concerning you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purposes of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services.

We also use your data for customer communications, such as sending you information about our services and for direct marketing purposes.

We also use data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process the data of potential customers for direct marketing purposes.

We strive to ensure that customer data is up-to-date and correct.

We delete obsolete and unnecessary data whenever possible.

We protect all data about you through task-based personal access rights and prevent third-party access to data.

Where do we send your data?

We submit your data only to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for any such handling on your behalf.

The data protection principles of RC TEAM

The purpose of this data protection policy is to describe the principles and practices we observe at RC TEAM to ensure the privacy, confidentiality of communication and legal protection of our customers.

RC TEAM regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly consult the latest statement.

Important basic values for RC TEAM include the confidentiality of customer data and communication, and the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from the authorities and good data processing practice.

RC TEAM implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific, predefined and lawful purposes and are not processed in a way incompatible with these purposes.

We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer) software, which encrypts the information you enter before it is sent to us.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and communication of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can disclose your personal information to you.

We constantly train our staff in data processing principles and monitor data use by appropriate means.

General principles of customer data management

The processing of personal data must always be justified for the purposes of RC TEAM. RC TEAM has defined the purpose of collecting, handling and submitting personal data in the following section.

RC TEAM processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We endeavor not to process incorrect, incomplete or obsolete data.

The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other reasons, for example at your request or where required by law. Your information may be processed within RC TEAM. We encourage our customers to regularly update their contact details.

We record your conversations with our customer service department to verify a business transaction, to respond to your requests and to monitor and develop service quality.

Please note that as a customer of RC TEAM, you have the right to check what data concerning you has been stored in our information systems, or that there is no data concerning you in our files. You may also refuse the use of your data in accordance with the relevant legislation. Inspection may be carried out once a year free of charge. The request for data inspection must be made with a signed document between RC TEAM and you.

Collection, storage, retrieval and processing of personal data

Register of data collected directly via the services of RC TEAM :

Contact form

  • Data collected: email and message

  • Purpose: Customer relationship management

  • Data retention: Database storage

  • Retention period: 1 year

  • Data access: The customer relations department of RC TEAM

  • Is data stored or processed outside the EU: No

Customer account creation

  • Data collected: surname, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

  • Purpose: Order / Order tracking / Address / Returns / Credit notes / Loyalty management

  • Data storage: Database storage

  • Retention period: Customer lifetime / Customers inactive for 2 years are deleted

  • Data access: Logistics (partially, only data related to processing and shipping your order) / Marketing department / Customer service department

  • Is data stored or processed outside the EU: No

Newsletter opt-in form

  • Data collected : email

  • Purpose: marketing emails

  • Data retention: Optin database

  • Retention period: Customer opt-in period, except in the case of customer refusal

  • Data access : Marketing department

  • Is data stored or processed outside the EU: No

In accordance with the French Data Protection Act, you may exercise your right to access and correct your personal data by using the contact button at the top of this page.

Register of data transmitted to subcontractors via the services of RC TEAM :

Shopify

  • Provider information : https://www.shopify.com/
  • Provider location: Data from EU subjects is processed by Shopify's Irish entity, Shopify International Ltd. Such data may be transferred to the United States and Canada, but such transfers are made in accordance with applicable data protection laws.
  • Purpose: Processing of customer data for the management of the online store.
  • Is data stored or processed outside the EU: Yes

Klaviyo

Nosto

Facebook

  • Provider information : https://www.facebook.com/

  • Provider location : United States

  • Purpose: Connect to your customer account on the site via your Facebook account

  • Is the data stored or processed outside the EU: Yes

  • RGPD charter of the service provider : https://www.facebook.com/

Google Analytics

Google Adwords

Sending and sharing data

RC TEAM may only submit your data to third parties in accordance with applicable legislation. We submit information on request to authorities, for example the police and security authorities, as well as other authorities for reasons specified by legislation.

Customer information is an important part of our business, and we do not sell it. We share this information only in the cases described above and for the purposes described in this privacy policy with RC TEAM We do not share this information with any third parties that we control and that are either subject to this privacy policy or apply rules that are at least as protective as those described in this privacy policy.

In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees appropriate data processing.

Processing of identification and location data relating to electronic communication

RC TEAM treats all data and messages created during communication as confidential. Our staff are bound by an obligation of secrecy and are prohibited from using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making telephone calls, sending e-mail and SMS messages and surfing the Internet, and may contain information about the parties involved, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.

RC TEAM manages identification and communication location information in accordance with applicable law for the purposes, for example, of service implementation and use, billing and technical development. consent, marketing. Data may also be used for invoicing other service providers where necessary.

RC TEAM may also manage identification data in the event of misuse, data security breaches and fault repair.

In all the above situations, we process identification and location data only to the extent necessary to accomplish a certain specific task.

Use of location data

An actual location method where another person can track where another person is requires the consent of the person to be located. Customers may not be located at all if they refuse geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorized to manage identification and location data

Only specific people at RC TEAM whose work requires access to identification and location data, may process this data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons authorized to handle data may only do so to the extent required to perform individual tasks.

Duration of processing and storage of identification and location data

We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, misuse investigation or data security purposes. However, handling takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to keep the data for a longer period. related to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by the relevant legislation.

Web sites, visit tracking

We also collect data concerning visits to websites. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the browser type.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate locations. As a rule, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As a customer of RC TEAM, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help RC TEAM determine which sections of its websites are the most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertising on the websites.

You can prevent the cookie from being stored by modifying your browser settings. In some cases, prevention may make it slower or impossible to navigate pages or the website.

Data security

We ensure the data security of our services by using methods proportionate to the seriousness and sophistication of the threats and the cost.

RC TEAM We take steps to prevent breaches of data security or to eliminate disruptions to data security. In addition, we use all means to ensure that message confidentiality or privacy is not unduly compromised when carrying out the above actions.

We provide information on data security-related actions of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of e-mail messages, delete virus and other malicious software from messages and take other comparable technical measures. necessary measures within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communications network secret. These actions reduce the risk of your data being disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as a user of RC TEAM, services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them and the operating system updated.

Customer communication and direct marketing

RC TEAM sends customer messages concerning its products and services to its customers via the consent available in the customer account.

RC TEAM also sends direct marketing messages in electronic format. You have the right to prevent RC TEAM from sending direct marketing messages. You can opt-out of marketing by following the instructions included in the direct marketing message or via your customer account available on our website.