After-sales service and returns

1. Order Cancellation (Before Shipping)

You may cancel your order at no charge and without providing a reason as long as it has not yet been shipped. To submit your request:

Log in to your customer account, go to your order history, and cancel the order directly from the relevant order page.
You can also contact our Customer Service as soon as possible via our contact form.

Your cancellation request will then be processed by our team. Please note: if the items have already been shipped or are in the process of being shipped at the time of processing, the cancellation request will be denied. In this case, you’ll need to wait until the package is delivered to exercise your right of withdrawal and complete a standard return.

2. Standard Returns and Right of Withdrawal (Change of Mind)

www.rcteam.com extends the Buyer’s withdrawal period to 30 days (exceeding the standard 14-day European legal requirement). This period begins on the date you receive the last item in your order. In accordance with European law, if this period expires on a Saturday, Sunday, or public holiday, it is automatically extended to the next business day.

Steps for your standard return:

Step 1: I initiate my return request

From your customer account (recommended): Log in at this address, go to the “My Orders” section, and click “Make a Return.” Indicate that this is a standard return (cancellation) to receive a refund or store credit.
By email: You can also send us your request via our contact form.

Step 2: Prepare your package

I make sure each product is new (no signs of use), complete, and in its original packaging;
I check that the packaging and padding fully protect the products so they arrive in good condition;
I print the invoice for my order (available in your customer account) and include it in my package.
I note on the invoice or a separate piece of paper whether I’d like a store credit (valid for 1 year) or a refund.

Step 3: I ship my return

Once you’ve notified us of your decision to cancel, you have up to 14 days to return the items to us. Shipping and return costs are the customer’s responsibility. I send my package to the following address:

RC TEAM
ZA du Pinay 2
42700 Firminy
France

Tip from RC Team: Keep proof of shipment and the tracking number.

Please ensure your returns are properly stamped. Otherwise, we will be forced to refuse them.

Step 4: RC Team processes my return

We will receive your package and process your return. If it meets our criteria, a credit (gift card valid for 1 year) or refund will be issued within a maximum of 14 days following receipt of your notice of withdrawal (the refund may be delayed until we have recovered the goods or received proof of their shipment).

Important - Conditions for Accepting Returns:

Products must be returned to www.rcteam.com in perfect, resalable condition, in their original packaging, with no signs of use.
You are responsible for packaging and shipping the return package.
Batteries that have already been charged and vehicles that have been used (even for 5 minutes) cannot be accepted for return.
Similarly, if the product includes a warranty card or any other document to be filled out, it must not be filled out so that the Buyer can exercise their right of withdrawal.
In accordance with regulations, the right of withdrawal does not apply to personalized products or to sealed items that have been opened after delivery. Digital products, such as flight simulators, also cannot be returned if they have been used.
Any product that is incomplete, damaged, or whose original packaging has been damaged to the extent that the product’s normal sale would be affected will automatically be returned to you and will not be refunded.
Gift cards are non-refundable.

If you have any doubts or questions about your return, please feel free to contact our Customer Service by phone at 04 77 21 13 67 or via our contact form.

3. Warranty Claims and After-Sales Service (Malfunction)

If your product malfunctions or is defective, this constitutes a warranty claim that requires an assessment by our suppliers. Here are the specific steps for this process:

1/ Your Part

Submit your request through your customer account (by selecting the reason related to a malfunction) or describe the problem you’re experiencing and the circumstances under which it occurred via email or our contact form.
Any information that helps illustrate your problem as clearly as possible is helpful: a detailed description, photos, videos, etc.

2/ “RC Team” Step

RC Team (our Customer Service team) will process your support request.
If your request is approved, you will receive a confirmation email with instructions on how to proceed: shipping details, return number, and required documents…
The customer is responsible for shipping the product covered by the request.
To help us track your request, please provide us with your package’s tracking number.

3/ “Supplier” Step

Our supplier: processes your warranty claim and makes a decision on it: replacement, repair, repair based on a quote, refund, or dismissal.
In the case of a repair based on a quote, you will, of course, be consulted for your approval.
We follow up with our suppliers several times a week regarding each pending request.
We’ll immediately send you any new updates on the status of your pending request.
There is no need to contact the supplier directly to check on the status of your request; your sole point of contact is RC Team.

4/ “RC Team” Stage

RC Team receives the results of the supplier’s response to your request.

5/ “You” Step

We will inform you of the supplier’s response to your warranty claim.
If the product is to be reshipped to you, we will cover the shipping costs.

Warranty Period

Our products are typically covered by a warranty for at least 1 year, except for:

Replacement of consumables and wear parts: Tires, starters, transmission parts (Spur gear, gears, drive shafts), etc.
Improper product maintenance (inadequate lubrication, corrosion, exposure to water for non-waterproof products, dirty product).
Damage specifically mentioned in the product descriptions.
Defects and their consequences resulting from intervention by the buyer or a repair technician (disassembly of the electric motor or Nitro, ESC, remote control, charger, etc.).
Consequences resulting from use that does not conform to the product’s intended purpose (professional use, communal use, etc.).
For batteries and speed controllers, any modification to the connectors may void the warranty with certain manufacturers (Traxxas, HPI, Losi, etc.).
For LiPo, LiOn, and LiFe batteries, any misuse voids the warranty (excessive discharge, improper charging, failure to follow storage guidelines, etc.).

4. Did a mistake slip into your order?

Please use our contact form to send photos of the product in question highlighting the issue, as well as photos of the package you received.
Describe the condition of the package: was it damaged, opened, or taped up by the carrier?
Please also provide us with any identification information (barcode, supplier number) found on the product or its packaging.

5. Liability

The products offered by www.rcteam.com comply with current French and European legislation.

www.rcteam.com shall not be held liable for failure to fulfill the contract in the event of stock shortages or product unavailability, force majeure, disruptions, or total or partial strikes—particularly involving postal services, transportation, and/or communications.

www.rcteam.com shall not be held liable for any indirect damages that may arise from the purchase of the products.

The total or partial inability to use the products, particularly due to hardware incompatibility, shall not give rise to liability on the part of www.rcteam.com nor entitle the customer to any compensation or refund.

The website www.rcteam.com also contains information from third parties and links to other websites. www.rcteam.com shall in no event be held liable for any damages resulting from the use of, access to, or inability to use such third-party information, nor for the content of other websites.